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Privacy Statement for DGH Polyproducts Limited - Zambia

Effective Date: 24 July, 2025

1. Information We Collect

We may collect the following categories of personal information:
- Identity Data – Full name, email address, telephone number, company details, and other contact information.
- Technical Data – IP address, device identifiers, browser type, geolocation data, usage logs, cookies, and analytics.
- Communications Data – Records of correspondence, inquiries, and feedback.
- Business Data – Procurement and vendor details for suppliers and partners.
- Children’s Data – Collected only with verifiable parental or guardian consent for education or outreach purposes.

2. How We Use Your Information

We use your personal data to:
- Respond to enquiries, orders, or partnership requests.
- Process service and product orders.
- Provide updates on our recycling and sustainability activities.
- Maintain, monitor, and improve our website and services.
- Fulfill legal obligations and regulatory reporting.
- Promote educational campaigns and corporate social responsibility efforts.

3. Legal Basis for Processing

We process your information on the following legal bases:
- Your explicit consent.
- Fulfilment of a contractual obligation.
- Compliance with legal or regulatory duties.
- Pursuit of our legitimate business interests, such as service improvement and environmental advocacy.

4. Children's Privacy and Protection

Our site and services:
- Are not intended for children under 16 unless under supervised, educational, or outreach settings.
- Require verifiable consent from parents or guardians before collecting any identifiable information from children.
- Use minimal data collection only for the specific purpose and never for marketing.
- Comply with data minimization and retention limits applicable to minors.

5. Security and Safeguards

DGH Poly applies a layered security approach including:
- SSL encryption
- Access control and password policies
- Secure storage
- Cybersecurity audits
- Staff data handling training

6. Retention and Deletion of Personal Data

We retain your data only as long as necessary or legally required, after which it is safely deleted or anonymized.

7. Your Rights Under Zambian Law

You have the right to:
- Access
- Correction
- Withdraw consent
- Request deletion
- Lodge complaints to ZICTA
Contact: privacy@dghpoly.co.zm

8. Sharing of Personal Data

We may share data with regulators, service providers, or partners, but never sell your personal data.

9. Cookies and Analytics

Used to enhance experience and analyze traffic. Users may disable cookies via browser settings.

10. Changes to this Statement

This Privacy Statement may be updated periodically. Please review this page regularly.

Contact Us

DGH Poly – Data Protection Office
Email: privacy@dghpoly.co.zm